Refund Policy | Rely Electrical Auckland Solar

Last updated: 29 January 2026

At Rely Electrical, we aim to provide high-quality solar installation services in Auckland. If you are not satisfied with our service, we have a clear refund process to ensure transparency and fairness.

Eligibility for a refund
Refunds are available for cancelled service bookings before work has started. Refunds are partial or full depending on the stage of the project and any costs already incurred. Any equipment or products purchased that are unused and undamaged may be returned in accordance with our policy.

How to request a refund

Provide details of your booking, purchase, or service. We will respond within 5 business days with next steps.

Exclusions

Refunds are not available for services already completed and accepted. Refunds do not cover travel or third-party costs already incurred.

Our commitment

We strive to make every project successful. Our refund policy is designed to be fair and transparent for both our customers and our business.

Questions or concerns

If you have any questions about this refund policy, please contact us:Phone: 021 1426 333Email: contact@relyelectrical.co.nz

Refund Policy | Rely Electrical Auckland Solar

✉️ Get in Touch