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Updated privacy policy as of: 11 September 2025

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At Rely Electrical, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or use our services.

What Information We Collect

When you interact with our website or contact us, we may collect the following information:

• Your name, email address, phone number, and mailing address

• Details related to your enquiry or service request

• Payment information if you make a purchase or booking (processed securely through third-party payment gateways)

When We Collect Information

We collect your information when you:

• Fill out a contact form or booking form

• Register for our newsletter or updates

• Communicate with us via phone, email, or chat

• Use our website’s features, such as requesting a quote or booking a service

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide customer support

• Process and manage your service bookings or orders

• Send you important updates, service reminders, and promotional offers (only if you consent)

• Improve our website, services, and customer experience

How We Protect Your Information

Your privacy and data security are important to us. We implement the following measures:

• Use secure, encrypted connections (SSL) to protect data transmission

• Store personal information on protected servers with limited access

• Regularly monitor our website for security vulnerabilities and malware

• Do not store sensitive payment details on our servers; all payments are processed through trusted third-party payment processors

Use of Cookies

Our website uses cookies to:

• Enhance your browsing experience by remembering your preferences

• Analyze website traffic and improve site functionality

• Support marketing efforts by tracking user interactions

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some website features.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared only with trusted service providers who assist us in operating the website and delivering services (such as payment processors), and they are required to keep your data confidential.

Third-Party Links and Services

Our website may contain links to trusted third-party sites or services for your convenience. We are not responsible for the privacy practices of these external sites. Please review their policies directly if you access them.

Children’s Privacy

Our services and website are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Opt-out of receiving marketing communications at any time

• Request deletion of your personal data, subject to legal or contractual requirements

To exercise these rights, please contact us at the details below.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.

Contact Us

If you have any questions or concerns about this privacy policy or your personal information, please contact:

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Rely Electrical
Phone: 021 1426 333
Email: relyelectrical@gmail.com