Terms & Conditions

Introduction

Welcome to our Terms and Conditions of Sale. By placing an order or engaging our services, you (“the Customer”) agree to be bound by these terms. We (“the Supplier”) aim to provide reliable and transparent service, and these conditions govern all transactions between us.

1. Order Acceptance

All orders must be submitted in writing via email, fax, post, or other electronic means.
Acceptance of your order occurs either when we confirm it in writing or when we dispatch goods or provide services.
Any conflicting terms on your order will not override these Terms and Conditions.

2. Pricing

Prices may change without prior notice and are based on the rates applicable at the time of delivery or service completion.
If a quotation is provided and accepted, the quoted price will apply unless additional services or goods are requested, which will be charged separately.
Applicable taxes, including GST, will be added where required.
Additional fees may apply for health and safety compliance and certificates required for certain work.

3. Payment Terms

Payment is due immediately upon delivery or completion unless alternative arrangements have been agreed upon.
For ongoing or contracted work, progress invoices may be issued monthly and must be paid promptly.
Payments must be made in full without deductions or set-offs.
Invoices will be sent electronically.

4. Trade Accounts

Trade terms are available only to approved customers with established credit accounts.
Payment for trade accounts is due by the 20th of the month following the invoice date, except for disputed amounts notified in writing.

5. Delivery and Inspection

Delivery is considered complete once goods or services reach the location specified by the Customer.
We reserve the right to withhold delivery if there are outstanding payments.
Delivery dates are estimates and may be affected by unforeseen events beyond our control, such as supply chain disruptions or emergencies.
Customers must inspect goods upon delivery and report any issues within 24 hours. Failure to do so implies acceptance.
Cancellation fees apply for jobs cancelled less than 24 hours before the scheduled service: $50 for regular jobs, $100 for emergency call-outs, plus any non-refundable costs.

6. Late Payments and Default

Late payments incur interest at 18% per annum from the due date until full payment is received.
You will be responsible for any collection or legal costs incurred in recovering overdue amounts.

7. Ownership and Risk

Risk transfers to the Customer upon delivery.
Ownership remains with the Supplier until full payment is made.
We reserve the right to reclaim goods if payment is overdue, including entering premises if necessary, without liability for any resulting damage.
Customers must keep goods insured until ownership transfers.
Proceeds from any resale of unpaid goods must be held in trust for the Supplier.

8. Warranties and Liability

For commercial customers, goods and services are supplied for business purposes and may not be covered by consumer guarantee laws.
The Supplier complies with all applicable workplace health and safety standards during service delivery.
Liability is limited to repair, replacement, or refund of faulty goods or services.
We are not liable for damage resulting from misuse or improper storage of goods.

9. Claims and Returns

Claims for defects must be made in writing within 14 days of delivery.
Returned goods must be shipped at the Customer’s expense unless otherwise agreed.
Late claims or acceptance without complaint will be considered final.
Discount and rebate claims must be submitted within one month of the invoice date.

10. Change of Ownership or Control

Customers must notify us within 14 days of any changes in ownership, management, or business structure.

11. Definitions

Supplier: Our company providing goods and services.
Customer: The person or entity purchasing from us.
Goods: Products, materials, parts, or any tangible items supplied.
Services: Work related to installation, maintenance, or other service provision.
Order: A formal request for goods or services.

Contact Information

For any questions or clarifications regarding these Terms and Conditions, please contact us:

Phone: 021 1426 333
Email: contact@relyelectrical.co.nz

Thank you for choosing us — your trusted partner for professional, reliable, and fast electrical services.